Booking Terms and Conditions
Our Emergency Tradesman operate a SAME DAY SERVICE and can normally arrive at your property within 90 minutes from paying your deposit online and submitting your booking form or alternatively over the phone when making a telephone booking and payment.
There is no guarentee of arrival times, but the tradesman will get to you as soon as they can.
Our average arrival time is 90 minutes day or night, 365 days a year.
Domestic/Residential Customers – Any deposit paid represents half of the hourly rate stated, please click the 1st pay now button on the next page after submitting your booking form or when making a telephone booking and payment.
If the person booking the appointment is not in attendance then the deposit is an hr upfront if the person in the property can not pay the balance direct. The person booking the attendance must be available to settle any balances at the end of attendance, normally by bank transfer.
Business Customers including landlords, hotels, letting agencies are required to pay an hour upfront – please click the 2nd pay now button on the next page after submitting your booking form or stipulate you are a landlord or business when making a telephone booking and payment.
If the tradesman arrives at your property and you do not wish for him to attend to the problem, then the minimum charge is still a one hour charge.
All balances to be paid at the end of attendance on the day. NO EXCEPTIONS.
Parts are not included in the hourly rate and will be added if required.
Balances including parts will normally be required to be paid in 2 parts unless notified, our required balance as notified and part balance to be paid to the tradesman directly, normally cash, card or bank transfer, no cheques but the tradesman will let you know his preference and there may be VAT and/or agreed travel expenses if in a remote area, added to his/her part of the bill. All balances due to us may be automatically taken from your card unless notified.
When booking online please make sure that you confirm that you have completed your booking form and have made your mandatory deposit payment by texting the booking number – 07956268406.
Any rescheduling or postponements of appointments, the arrival times will reset as if it is a fresh booking, no refunds will be made on any bookings.
There are NO cancellations after paying your deposit, as immediately after that time the maintenance attendance would have been actioned and the deposit is non refundable and any agreed call out charge.
In some instances attendance may take up to 5 hours or longer ie weather conditions, heavy traffic, countryside and remote areas, busy periods and vehicle breakdown and any incorrect address information received on the booking form.
Before you make your deposit payment, please make sure that your details are correct including post code, mobile number and that your address is spelt correctly and that you have read and understood these booking terms and conditions. Any misinformation on the booking form leading to a delay in the tradesman trying to locate your property may result in a variation of your maintenance start time.
There is a 1 hour minimum charge per tradesman, per attendance.
The hourly rate starts as soon as the tradesman arrives on site and makes contact.
If the tradesman knows what parts are required and he has not them onboard then hourly rate starts as soon as the tradesman arrives at the merchants to get your parts before attending your property, receipt provided.
Any part of any hour is charged as a FULL hour. £158. Bank Holidays will vary.
There is no cancellation refunds for this booking – The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 “urgent repairs” under section 28 (e) of the 2013 No 3134 consumer protection ‘Limits of application: circumstances excluding cancellation’ you understand that if you cancel our same-day service, you will not be entitled to a refund for the deposit paid or Call out charge (if app) under this Act. The reason for this is that the service we provide begins immediately from the moment the deposit payment received.
The hourly rate continues if the tradesman has to leave site (your property) to go and source parts required to rectify your job.
There may be a notified call out charge, which is seperate from the hourly rate.
The rate booked is the rate charged, your bookings are with us directly and at our rates and not with any tradesman sent. We are not a plumber finding service and any monies due will be collected.
If the tradesman has to return the next day or at a later date with parts required to rectify the problem , if they were not available at the time of the initial attendance ie no stock, unique parts, merchants closed, then there is a one hour minimum charge per attendance and any future attendances are at the rate booked initially.
All bookings are made direct with us and not with any tradesman sent, all fees due to us will be liable to be paid to us.
Paid Invoices are sent out by email within 7 days.
Any jobs that requires the tradesman to return at a later date or needs to order parts to fix your maintence problem will continue at our rate until the initial problem stated on your booking form is completed.
If it is a commercial premises, the time starts when the tradesman arrives at the security gate, if app, so please inform them that a tradesman will be arriving, the time stops when he exits the security gate.
Any accidental damage to any property whilst the tradesman visits is solely down to the tradesman personally.
Any parts supplied by the customer and fitted by the tradesman is not subject to any guarentees or reattendances if the item worked for 48hrs and then develops a fault.
By making a booking and deposit payment whether online or on the phone means that you accept ALL of these Terms and Conditions and agree to pay all monies owed and be accountable.
ps. Please note there are a few unscrupulous tradesman out there, if we contact a third party registered tradesman who accepts a job and intentionally does not attend, then subsequently contacts you to attend then the deposit is still payable to us as he has fraudulently obtained your contact details in order to obtain stolen works they did not genarate themselves and the deposit paid must be deducted from his bill and any monies owed to us under your booking must be paid to us first.